Privacy, refunds and fair use

What we collect

Your mobile number or email (to log in), your name and birth details (only if you enter them, used to prepare your chart), your wallet transactions, and your session messages and recordings (only with your consent, kept 30 days for quality and dispute review). We do not sell or share your data. Birth details are shown to an astrologer only during a session you start.

Your rights (DPDP Act 2023, India; PIPEDA, Canada)

You can see, correct and delete your data from My account. Deletion anonymises your profile; wallet and payout records are kept as required by tax law. Grievance officer: privacy@jyotish.astroricha.ca.

Pricing and the meter

Rates are shown per minute before you start. The first 3 minutes of your first consultation are free after phone verification. The meter starts when the astrologer accepts; a partial minute is billed as a full minute; the session ends automatically when your wallet cannot cover the next minute.

Refunds

If a session had a technical fault or did not take place, the minutes are refunded to your wallet within 24 hours after we review the session. Unused wallet balance is refundable to the original payment method on request within 30 days of recharge. Astrology is guidance; we do not refund on the accuracy of a prediction.

What we never do

No fake reviews (reviews come only from completed paid sessions). No claims that astrology cures illness and no guaranteed outcomes. Nothing is sold during a consultation; any remedy recommendation comes in writing afterwards with the reason, and is optional.